Terms of service

Kitefleet runs TikTok content for your app. It studies your app and its niche, looks for formats that work on TikTok, plans and writes posts, makes photo slideshows and short videos with AI personas, and sends them as drafts to the TikTok inbox of the accounts you connect. You add a sound and post them yourself in TikTok.

What each plan includes (accounts, posts, image credits, apps) is shown on the pricing page and in your billing settings. Kitefleet is for businesses: you use it for your app as part of your trade or profession, not as a consumer.

We promise the work: research, posts and delivery. We don't promise views, followers, downloads or revenue. What TikTok shows to whom is TikTok's decision.

Keep your sign-in and API keys to yourself; you are responsible for what happens through them. You can invite team members to your workspace; you are responsible for their use. Tell us at hello@kitefleet.app if you think someone else has access.

Posts are made with AI. Personas are fictional characters with generated faces and voices; they are not real people. Posts with personas are marked as AI-generated when we send them to TikTok.

• Don't remove that marking or present a persona as a real person.
• Don't use a persona to impersonate someone, or to give testimonials or reviews as if a real customer gave them.
• AI can get things wrong. Review every draft before you post it, including any claim about your app, health, money or other people.

You decide what gets posted, and you are responsible for it. Before you post a draft, make sure it is accurate and lawful, and that it follows TikTok's rules. Posts promote your own app: where the law or TikTok requires it, mark them as commercial content in TikTok.

You may only upload material you have the rights to (app screens, recordings, images), and only connect TikTok accounts you are allowed to manage. Don't use Kitefleet for spam, misleading content, or anything that breaks the law or the rights of others.

If someone claims that content you posted or uploaded violates their rights, you hold us harmless, unless we caused the violation.

Kitefleet works through TikTok's official APIs. Kitefleet is not part of TikTok and is not endorsed by it. When you connect an account, TikTok's Terms of Service and Community Guidelines apply to that account and everything you post.

TikTok can change or limit its APIs, reject a draft, or restrict an account. We are not responsible for TikTok's decisions, but we tell you what happened and help where we can. Your accounts stay yours: you can disconnect them at any time.

As far as we hold rights in the posts, images and texts made for you, you may use them without limit, also after your subscription ends. You give us the right to use what you upload and the posts made for you only to provide Kitefleet to you. We don't use your content to advertise Kitefleet without asking you first.

Payments run through Stripe, which sells the subscription as merchant of record (“Sold through Link”). Stripe charges your card, calculates and pays sales tax or VAT, and sends receipts and invoices. Stripe's terms for the purchase are shown at checkout.

• The trial lasts 7 days and needs a card. If you don't cancel before it ends, your plan starts and is charged.
• Plans renew monthly or yearly, as you chose, until you cancel. Prices are net; tax is added at checkout.
• You can cancel any time in Settings → Billing or at link.com. Your plan then stays active until the end of the period you paid for.
• Your plan comes with image credits every month. Credit packs you buy on top are valid for 12 months.
• If your plan gets smaller (a downgrade, a trial that ends unpaid, a removed extra account), nothing is deleted: accounts beyond the plan pause, extra apps become read-only and extra seats can only read, until you upgrade or choose what to keep.
• If we change a price, we tell you by email at least 30 days before it applies to you, and you can cancel before then.

We work to keep Kitefleet running, but we can't guarantee it is always available, for example during maintenance or outages at TikTok or our providers. We keep improving the product; we won't remove a core feature of your plan during a period you have paid for.

We may suspend or close an account that seriously or repeatedly breaks these terms, for example by spamming or breaking TikTok's rules, after a warning where that is reasonable. Either side may terminate for good cause. You can delete your workspace or your account any time in Settings → General; the plan then ends at once, without a refund for the rest of the period. When your account ends, we delete its data as described in the privacy policy.

We are liable without limit for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act, and where we gave a guarantee.

For slight negligence we are liable only if we breach an obligation that is essential for the contract and that you may rely on, and then only for the damage typical and foreseeable for this kind of contract. Otherwise our liability for slight negligence is excluded. These limits also apply to the people who work for us.

How we handle personal data is described in the privacy policy.

We may change these terms for good reason, for example new laws or new features. We tell you by email at least 30 days before a change applies. If you don't agree, you can cancel before then; if you keep using Kitefleet after that date, the new terms apply. We point this out in the email.

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a merchant, a legal entity under public law or have no general place of jurisdiction in Germany, the courts at our place of business (Hofheim am Taunus) have exclusive jurisdiction. If a provision of these terms is invalid, the rest stays valid.

Questions about these terms: hello@kitefleet.app.